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  • How full are the bundles?
    All of our bundles are measured by weight and should-be approximately 3.5 oz. Please note, as an industry standard, the longer the hair is, the shorter the weft will be and the shorter the hair is, the longer the weft will be since bundles are measured by weight. This is true for all virgin hair retailers.
  • Why is my transaction not going through?
    Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement. Some transactions may also be held for further verification by our Risk Review team to ensure the protection of our customers.
  • What is the density of the wigs?
    All of our premium virgin lace front wigs are 130%-150% density. This is a natural density. If you wish to have a fuller wig, we suggest purchasing a bundle to add to the back of the lace front wig.
  • What is your return or exchange policy?
    We accept returns and exchanges. All returns and exchanges will be mailed to the sender and an address will be provided to the customer upon concern. The outcome of the return or exchange will be based upon the discretion of the vendor rather the complaint is valid. The customer will incur all mailing cost for returns or exchanges even if the product is deemed defected. Returns and exchanges can take 30-45 business days. The rates for returns or exchanges are based upon Fedex, USPS and any other courier services used for returning products.
  • What types of payments do you accept?
    We accept all major credit cards (Visa, MasterCard, and American Express), PayPal.
  • How can I reach customer care?
    Our Customer Care team is available via phone from 11 am to 7pm EST Monday through Friday. For the fastest response, contact us via email at Monday through Saturday from 11 am to 5 pm. EST.
  • My tracking says delivered but I have not received my package. What do I do?
    We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance. Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
  • Can I dye my hair extensions?
    Yes, you can dye our Brazilian and Indian Collections. Our Dyed Brazilian Collection in Blonde #613 has been pre-bleached, making it easier to deposit color into the hair. We recommend that you allow an experienced hair care professional to color your hair extensions.
  • How much does shipping cost?
    Shipping is FREE.
  • How do I prepare my bundles for install?
    To prepare your bundles for install, pre-wash and condition your bundles with high-quality clarifying shampoo and conditioning products that are Sulfate Free.Wash in lukewarm/ cold water to increase moisture retention, closes the pores and adds shine.
  • Do you offer wholesale prices?
    We do not offer wholesale prices at this time.
  • How do I care for my hair extensions?
    To properly care for your extensions you should shampoo and condition regularly with a high-quality sulfate-free shampoo. Use a moisturizing conditioner to add moisture. Use a heat protectant when applying artificial heat styling tools, and sleep on a satin pillowcase (or in a silk scarf/bonnet) to reduce breakage, and thinning. Rarely to not at all, avoid applying oils and grease will promote longevity in your bundles/wig units. Use widetooth combs/brushes or finger comb. Over time small toothed combs/brushes will pull hair and could potentially increase chance of thining. If blow dryer is needed, on low heat. Blowdry 80% and air dry the 20%. Air drying hair is always better for your bundles/weeks.
  • Does the vendor keep my personal credit card information?
    Sassy Savage Hair will not store your credit card information. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through WIX Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow WIX Payments to remember your card information for quicker future checkout.
  • Do you ship to P.O. Boxes?
    We do not ship to P.O. Boxes. All customersmust have a residential address.
  • I can't log into my account. What do I do?
    No problem! Click "Forgot Password?" to reset your password. From there, you'll need to verify your email address and we'll lead you through the process to get you back into your account. If you're having any further issues, please email us at and we'll get you sorted!
  • How long does it take to receive my order?
    All orders are processed and shipped between 1-3 business days. Orders are delivered by postal carriers and or courier services between 3-5 business days. Customizations take 7-10 days. So at least 5-14 days. make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
  • International Shipping Fees
    International orders may occur customs and duties fees which are not included in the purchase price. Sassy Savage Hair nor business vendors are not responsible for these fees, they are the sole responsibility of the customer.
  • When will I receive my tracking number?
    You will receive a shipment confirmation email and tracking number within 24-72 hours of your order being processed.
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